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  • After-sales phone for North America

    +833-333-0608

  • Customer service for global

    Sean@phoenix-bicycle.com

  • Customer service for North American

    kxx@phoenix-bicycle.com

Limited Warranty Terms

All PHOENIX e bikes, and their individual Covered Components,are protected against all manufacturing defects in material or

workmanship for 1~3 years accordingly as below after the shipment (the “Warranty Period”).

This Limited Warranty is only applicable to customers who import PHOENIX ebikes and in accordance with the following terms:

The “Warranty Period” of PHOENIX E bikes and their Covered Components are as below:

Warranty
Period		 E Bikes Covered Components
Three (3) Years - Frame
Two (2) Years - Battery, Motor
One (1) Year E Bikes

Throttle, controller, charger, sensor, wiring

harness, display；

 

Forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, kickstand, reflectors and hardware.

 

 

PHOENIX E bikes and their Covered Components are warranted to be free of defects in materials

and/or workmanship during the Warranty Period. The Limited Warranty is expressly

limited to the replacement of defective parts as above.

This Limited Warranty Does Not Cover

  • Normal wear and tear of any Covered Component.
  • Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads,cables and housing, grips, chain and spokes).
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the e bike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the e bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

  • For the avoidance of doubt, PHOENIX will not be liable and/or responsible for any damage,failure or loss caused by any unauthorized service or use of unauthorized parts.

  • The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR

COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY

SHALL BE IN THE SOLE DISCRETION OF PHOENIX.